Date: 2011-12-08 01:27 pm (UTC)
You book the member of staff in advance and go to a designated place in the station to meet them when you're catching the train, but this means you still have to leave a bit of extra time in case they're late or they couldn't fulfil the booking but helpfully forgot to tell you.

When you're arriving on the train, they're supposed to come to the carriage for your reserved seat to find you, but if it's a kind of disabled where it's better to crutches down the steps and use a station wheelchair for the platform bits, sometimes they don't get there until the train's arrived so you have to get out and stand there holding onto the train for support until they do. (Or stay in the train but you might end up in Scotland if the wheelchair-dude is happily standing by the wrong carriage waiting for you and never comes to find you.)

If it's an unstaffed station you just can't use it, you have to go to the next one and get a taxi back (ow ££), though if it's one that is unstaffed outside working hours and you say you're arriving shortly after the time they all go home, often somebody will stick around to help you because they're just nice.
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