I just found my Tesco order
May. 10th, 2007 08:55 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
It was on my back door step. In my garden.
They hadn't knocked or left a note. My frozen food is no longer frozen, and my chilled food isn't that cold.
They are going to refund me frozen and chilled - they offered to refund the lot, but I figured that wasn't really fair, as the ambient things should be OK.
I doubt I'll be ordering from Tesco.com again, even though I've only once had a problem before, and that was a broken-down van.
They hadn't knocked or left a note. My frozen food is no longer frozen, and my chilled food isn't that cold.
They are going to refund me frozen and chilled - they offered to refund the lot, but I figured that wasn't really fair, as the ambient things should be OK.
I doubt I'll be ordering from Tesco.com again, even though I've only once had a problem before, and that was a broken-down van.
no subject
Date: 2007-05-10 08:24 am (UTC)no subject
Date: 2007-05-10 08:32 am (UTC)no subject
Date: 2007-05-10 10:18 am (UTC)I've never had a problem personally. In fact once they rang me to see if they could deliver early!
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Date: 2007-05-10 10:34 am (UTC)no subject
Date: 2007-05-10 10:37 am (UTC)no subject
Date: 2007-05-10 12:23 pm (UTC)no subject
Date: 2007-05-10 12:29 pm (UTC)no subject
Date: 2007-05-10 01:31 pm (UTC)no subject
Date: 2007-05-10 11:27 am (UTC)no subject
Date: 2007-05-10 11:35 am (UTC)The only time we had hassles with a particular driver (who was basically lazy and couldnt be arsed to do his job) I complained and they hauled him over the coals and sent all our stuff round immediately by taxi and halved the bill. The customer service has always been good. Never had that driver since either - the manager was furious.
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Date: 2007-05-10 12:20 pm (UTC)I always stuck with Tesco, not because they were at all more reliable than the rest, but because when you phoned them to complain, they always dealt with the matter without the slightest hesitation. I recall once some idiot had bounced a bag with a box of eggs in it, pretty much ruining half the contents of the bag. I called them, and they just wrote off everything I told them, no questions asked, and refunded it. The above example of yours is a good one too. Ok, they did something really stupid, but they were willing to compensate handsomely without any argument. Not everyone's customer service is that good.
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Date: 2007-05-10 03:16 pm (UTC)You see, I find their delivery charges to be high, and their stock to be a little on the random side, with most deliveries having at least one substitution or item just not brought.
They did deal with it reasonably quickly today, but only after I pointed out that I had to go to work, rather than faff all day. When the van broke down and I didn't get my shopping, I was charged for the delivery slot it came in, which was higher than the slot I'd chosen, and I was already miffed at that.
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Date: 2007-05-10 01:23 pm (UTC)And yes, I'm completely puzzled. I wouldn't even mind if they knocked on the door and ran away, except that I might not have been in, as it doesn't make any difference to me, but that seems peverse. Maybe he was confused by your house somehow?